Privacy Policy
Effective date: 1 January 2025 · Operated by Samuel Hunte & Co. Ltd.
1. Introduction
This Privacy Policy explains how ZemiFlow, operated by Samuel Hunte & Co. Ltd., collects, uses, stores, and protects information when you visit the ZemiFlow website, use the ZemiAcademy, or engage with ZemiFlow services. By using the website, you acknowledge the practices described here.
2. Information We Collect
We may collect information you provide directly, such as your name, business name, email address, phone number, or other details when you complete forms, book a call, subscribe to updates, or contact us. We may also collect usage information automatically, including pages visited, referral sources, browser type, device information, and general location data through analytics tools.
3. How We Use Your Information
We use information to respond to enquiries, provide and improve services, send relevant communications where you have opted in, manage the Academy and educational content, understand website performance, and fulfil any applicable legal or contractual obligations. We do not use your information for unrelated third-party marketing.
4. Academy and Content Interactions
If you engage with ZemiAcademy content, subscribe to updates, or download materials, we may use your information to send relevant educational content, service updates, or strategic communications aligned with your expressed interests. You can opt out at any time. Academy content is provided for informational purposes and does not constitute professional advice unless specifically agreed in a service context.
5. Legal Basis and Business Purpose
We process personal information where reasonably necessary to provide requested information, perform service-related obligations, pursue legitimate business interests such as security, service administration, and website improvement, comply with legal obligations, or where consent has been provided for specific communications or content activities.
6. Sharing of Information
We do not sell personal information. We may share information with trusted service providers, hosting providers, content platforms, analytics providers, CMS providers such as WordPress-related services, scheduling tools, communication tools, or technical subcontractors where required for website operation, content management, or service delivery. We may also disclose information where required by law, legal process, or to protect rights, security, or service integrity.
7. Data Retention
We retain information for as long as reasonably necessary for the purposes described in this policy, including service delivery, reporting, legal compliance, dispute resolution, and internal record-keeping.
8. Security and Access Control
We use reasonable technical and organisational measures to protect information against unauthorised access, misuse, alteration, or disclosure. These measures may include access controls, hosting protections, account permissions, workflow restrictions, secure transport practices, and role-based visibility boundaries.
9. Cookies and Analytics
The website may use cookies, analytics scripts, and similar technologies to understand site usage, improve content performance, and support strategic measurement. You can manage cookies through your browser settings, but some site functionality or measurement capability may be affected if you disable them.
10. International or Third-Party Platforms
The website, Academy, and service workflows may rely on third-party technology providers, hosting tools, CMS software, analytics tools, and communication platforms that may process information across jurisdictions.
11. Your Rights
Subject to applicable law, you may have rights to request access to personal information, correction of inaccurate information, deletion in certain circumstances, restriction of certain processing, or withdrawal of consent where processing relies on consent.
12. Academy and Marketing Communications
If you subscribe to Academy updates, download educational resources, or request strategic content from ZemiFlow, we may send you relevant communications about educational articles, service updates, or related offers. You may opt out of non-essential communications using the unsubscribe method provided or by contacting us directly.
13. Updates to This Policy
This Privacy Policy may be updated from time to time to reflect changes in operations, governance maturity, legal requirements, service structure, or technology usage. The updated version will be posted on this page with a revised effective date.
14. Contact
For privacy-related questions or requests, please contact ZemiFlow via hello@zemiflow.com.